Shipping policy

Cocoandcrumble.com orders are shipped on business days (Monday to Saturday, excluding major holidays). Orders shipped via Royal Mail are processed and shipped in 1-3 business days, depending on product availability. 

Currently, we ship:

All products within the United Kingdom

Candles and shopping/jute bags ONLY to the U.S. (Please note: In some instances your item(s) may be subject to custom fees and taxes. We are not responsible for the cost of such fees, and you should check with your local customs office to see whether these are applicable. All our products are exclusive of all import taxes and duties, and as the recipient you are fully responsible for such fees decided by the country in which you are located)

Candles and shopping/jute bags ONLY to Europe (Please note: In some instances your item(s) may be subject to custom fees and taxes. We are not responsible for the cost of such fees, and you should check with your local customs office to see whether these are applicable. All our products are exclusive of all import taxes and duties, and as the recipient you are fully responsible for such fees decided by the country in which you are located)

Orders placed after 12 noon on Friday and over the weekend will be shipped out Monday morning.

We use Royal Mail as a carrier for our goods. Flat rate postage is calculated on most areas throughout out the United Kingdom. If you are not within this area you may incur extra postage fee. If this is the case, you will be notified to pay the postal fee for the area. 

Please note:
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

If your package has been lost in transit, please provide us with proof of purchase and the tracking number. We will do everything we can to locate the lost item. If you have changed your mind or ordered incorrectly returns/exchanges are acceptable, however any postage incurred shall be covered by the customer and all goods must be unused for an exchange or refund.

If your package has been marked as having been delivered, please reach out to the shipping carrier directly using your tracking number.